Privacy Policy

Effective and last updated: March 5, 2024

INTRODUCTION

This Privacy Policy describes Nexus Nova’s practices associated with information it may collect, use, or disclose from visitors to the Nexus Nova LLC (“Nexus Nova”) website (i.e., www.nexusnova.com and referred to in this Privacy Policy as the “website”), from individuals when they communicate with us, such as by telephone or email, or from other third-party sources. By using this website or by communicating with us, you represent that you have read and understood this Privacy Policy.

Nexus Nova is a master servicer that purchases the right to service mortgage loans but does not itself conduct mortgage servicing activities with respect to such mortgage loans, instead contracting with subservicers to perform such activities. If we own the right to service your mortgage loan, we collect, use, and disclose your personal information in accordance with the federal Gramm-Leach-Bliley Act (“GLBA”) and certain other state or federal laws and regulations. More information on the personal information we may collect, use or disclose under those laws and regulations, such as under the GLBA, can be found on our website homepage at www.nexusnova.com and in the privacy notice sent to you on our behalf by the subservicer directly servicing your mortgage loan.

CALIFORNIA PRIVACY RIGHTS

If you reside in the State of California, please also review our California Consumer Privacy Act Policy to learn about the rights you may have under California law: Nexus Nova LLC – California Consumer Privacy Act Policy.

COLLECTION OF PERSONAL INFORMATION

Nexus Nova may collect personal information from visitors to its website. The information that may be collected from the website includes:

  • First and last name;
  • Internet Protocol (IP) address;
  • Location of the IP address; and
  • User-Agent (Browser/Operating System), such as the type of browser a visitor is using, the visitor’s computer operating system, the software a visitor may be using, or the type of device a visitor may be using.

Nexus Nova may also collect information directly from individuals that communicate with Nexus Nova by telephone or email. The information that may be collected includes:

  • First and last name;
  • Email address;
  • Phone number;
  • Mailing address; 
  • Employment information, such as job title and employer; and
  • Any other information included in the email or telephone communication.

Nexus Nova may also collect information about individuals through other sources, such as government or regulatory entities or agencies, vendors, or business partners. 

USE OF PERSONAL INFORMATION

Nexus Nova may use the personal information it collects for the following purposes:

  • To respond to requests, feedback, or inquiries;
  • To provide services;
  • To maintain its website;
  • To protect its legal rights;
  • To investigate, prevent, or take action regarding illegal activities, such as suspected fraud, and to otherwise fulfill legal obligations;
  • To comply with applicable law, rule, regulation, or order from a court or other competent governmental or regulatory authority; 
  • To protect the security and integrity of its website; or
  • Fulfill any other purpose for which the information was provided, or any other purpose we deem necessary and appropriate, as permitted by applicable law.

Please note the above list is a non-exhaustive list of purposes Nexus Nova may use personal information it collects. Nexus Nova reserves the right to lawfully use personal information consistent with this Privacy Policy but will not use such information for any purpose that is expressly prohibited by law.

DISCLOSURE OF PERSONAL INFORMATION

Nexus Nova may disclose the personal information it collects for the following purposes:

  • If required by applicable law, rule, regulation, or order from a court or other competent governmental or regulatory authority;
  • In connection with any legal proceedings or prospective legal proceedings;
  • To establish, exercise, or defend our legal rights;
  • With any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition, bankruptcy, liquidation, or similar proceeding or in preparation for any of these event; or
  • With vendors who perform data or website-related services on our behalf, such as website hosting and maintenance. 

Please note the above list is a non-exhaustive list of purposes Nexus Nova may disclose personal information it collects. Nexus Nova reserves the right to lawfully disclose personal information consistent with this Privacy Policy but will not disclose such information for any purpose that is expressly prohibited by law.

COOKIES

When you visit our website, it may be necessary to store and/or read certain data from your device by using technologies such as cookies. On our website, we may use statistics cookies to optimize the website experience for our users. With these statistics cookies, we get insights into the usage of our website, which includes counting visits to the website and monitoring website usage performance.

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser. Please note that if you disable cookies, some of the features of our website may not function correctly. You may also learn more about cookies at www.allaboutcookies.org and www.cookiedatabase.org.  

CHILDREN’S PRIVACY

We do not knowingly collect, use, sell, share, or otherwise disclose personal information from children under the age of 16. If you are under the age of 16, you must ask your parent(s) or guardian(s) for permission to use this website or communicate with us.

INFORMATION SECURITY

We maintain commercially reasonable security measures to protect the personal information we collect and store from loss, misuse, destruction, or unauthorized access, use, disclosure, or exposure. However, no security measure or data transmission over the Internet is 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this website cannot be guaranteed.

THIRD PARTY LINKS

This website may contain links that will let you leave the website and access another website. Linked websites are not under our control. We accept no responsibility or liability for these other websites. 

ACCESSIBILITY

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you are using a screen reader or other auxiliary aid and are having problems viewing this Privacy Policy, please contact us via email at businessadmin@riceparkcapital.com.  

CHANGES TO THIS POLICY

From time to time, we may update this Privacy Policy. If we do, we will notate near the top of this page the date that any changes went into effect. If required by applicable law, we will notify you of any material changes in our Privacy Policy. Any such notice will be provided in the manner required or permitted by applicable law. You should regularly check this Privacy Policy for updates made to it.

CONTACT INFORMATION

To contact us for questions or concerns about our Privacy Policy, you may contact us by calling us toll-free at (800) 548-1882 or by emailing us at businessadmin@riceparkcapital.com.